AI Messaging
& Business Solutions Hub
We don't just build chatbots. Apifon architects a Solution Hub that turns rigid assistants into fluid, proactive customer experiences and internal operational mastery — powered by a decade of messaging infrastructure and years of deployed AI agents.
Who is Apifon
A messaging core that grew into a tech solution hub.
For a decade Apifon has been the messaging backbone of leading Greek and European enterprises — running SMS, Viber, Email, WhatsApp and Messenger at scale through the Apifon Platform: campaigns, smart segmentation, cost optimization, lead generation and GDPR compliance in one secure environment.
For the last 3+ years we've been quietly building the next layer: agentic AI that plugs into any CRM/ERP gap and adjusts to each product — from alerting passes to full customer journeys.
- 2014Messaging Core
SMS, Viber, Email at enterprise scale.
- 2018Rule-Based Bots
Scripted flows, decision trees, IVR.
- 2021NLP Assistants
Intent detection, single-turn Q&A.
- 2023LLM Copilots
Context-aware, generative replies.
- 2026Agentic HubYou are here
Modular agents, tools, memory, CRM/ERP.
The Philosophy
Beyond a fixed assistant. A hub of agents.
Rigid assistants are a starting point. Our hub is the next one — modular agents that plug into any CRM/ERP gap and evolve with each product.
Linear scripts
- • Fixed decision trees with limited context
- • Siloed from internal knowledge & policies
- • One channel, one flow, no orchestration
Modular intelligence
- • Purpose-built agents sharing one memory — billing, service, alerts, onboarding, support
- • Plugged into CRM/ERP with alerting passes covering integration gaps
- • Orchestrated across Viber, WhatsApp, SMS, Email and Web
Use Cases
Two tracks of digital transformation, one hub.
Public AI agents for your customers.
Proactive agents that handle customer onboarding, billing questions, outage alerts and appointment scheduling — on the channels your customers already use.
- → Customer onboarding on WhatsApp & Viber
- → Real-time outage & billing alerts with actions
- → Loyalty & incentive passes for targeted programs
Internal agents for your teams.
The same engine we use inside Apifon to run our internal “Wikipedia” — organizing policies, procedures and product knowledge into a searchable, AI-native operations layer for your teams.
- → Policy & procedure assistant for support and field teams
- → Regulatory knowledge on tap, with citations
- → Ops copilots that bridge legacy tooling gaps
The Tech Solution Hub
A messaging core wrapped in AI, integrations and monetization products — adjustable per use case with alerting passes and agentic control.
Apifon Platform
Secure, user-friendly environment to manage contact lists, design campaigns, execute Viber/SMS/Email communications and monitor performance in real time. Smart Segmentation, Cost Optimization, Lead Generation and GDPR built in.
Conversational Platform
Flow Builder for AI-powered agents and automated journeys, plus a Live Agents Panel for centralized handling of conversations — unified across WhatsApp, Viber, Messenger and Web.
Integrations
APIs that embed Viber, SMS and Email into any customer workflow, with real-time delivery status and campaign performance visibility — perfect for extending existing CRM/ERP stacks.
Coupons & Virtual Passes
Personalized, interactive experiences that boost acquisition, engagement and loyalty — with alerting passes that live in the customer's wallet.
Apifon TES
Fully upgraded Transactional Email Service for billing and system-critical email, with a dedicated panel for real-time templates, reporting and analytics. Flexible, scalable and highly competitive.
Agentic Layer
Custom AI agents tailored per product — customer-facing or internal — that stitch together channels, data and policies, and cover integration gaps without ripping out what already works.
Boutique Development Partner
Papergo — our custom engineering partner.
“A boutique AI engineering partner that designs and builds bespoke agents, integrations and custom systems for fintech, banking, insurance and beyond.”
Papergo is Apifon's boutique development partner for custom AI and software engineering in regulated industries. Together we design and build bespoke solutions — from conversational banking agents to custom ERP integrations — that fit existing infrastructure instead of replacing it.
Sofia — NBG Business Banking
Production conversational agents for NBG Business Internet and Mobile Banking, handling service requests, onboarding flows and transactional actions in a banking-grade environment.
NBG • INTERNET BANKING • MOBILEInsurance — ARAG UK
Custom ERP and agentic tooling for ARAG UK, covering claim verification, policy cover-checks and regulated workflow automation built around existing insurance operations.
ARAG UK • ERP • CLAIMSMaritime — Benefit
Custom ERP and operational system development for Benefit Maritime, adapting legacy maritime workflows into modern, connected software layers.
BENEFIT • MARITIME ERP • OPERATIONSAgent engineering
Config-driven agent frameworks, sandboxed integrations to external systems, automated test generation and optimization pipelines, and Azure-based deployment — built for production at scale.
FRAMEWORK • AZURE • TESTINGTrack Record
The philosophy, already in production.
Built by our partner Papergo — banking, insurance, maritime and healthcare agents running at enterprise scale.
Sofia by our partner Papergo — NBG
A production conversational assistant for National Bank of Greece, built by our partner Papergo. Handles service requests, onboarding and transactional actions across NBG Business Internet and Mobile Banking — 24/7, regulated, omnichannel.
ARAG UK Agents — Legal-Expenses Insurance
AI that verifies cover and assesses claims against actual policy wording. A deterministic 5-phase pipeline on Azure with immutable WORM audit records — the system never auto-declines a claim.
Polus Agents — Benefit Maritime
A seven-agent Q&A pipeline for maritime operations, running on AWS Bedrock AgentCore with Claude Sonnet 4.5. Grounded retrieval, guardrails and a payload contract that plugs directly into Benefit's ERP UI.
my-healthslot — Patient Journey Hub
The same hub philosophy applied to healthcare: appointment discovery, reminders and patient communication orchestrated across channels — human-centric, infrastructure-grade, scalable.